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+44 (0)20 8646 2222

What is the warranty cover and procedure for hardware?

The Warranty Period
For our smoke, haze and flame machines the warranty covers you for 24 months from the date of purchase*. Proof of purchase/sale must accompany any warranty claim.
*For machines purchased after 1st April 2018. There is a 12 months warranty for machines purchased prior to that.

Parts & Labour Warranty Cover
The warranty covers any defects in materials or workmanship related to manufacture.

What Is Not Covered
The warranty does not cover damage as a result of abuse, poor maintenance or incorrect fluids*
*It is imperative that only Le Maitre fluid is used. Alternative fluids WILL damage the machine internally and will invalidate the warranty. 

Warranty Returns Procedure
Kindly contact the Service Department to discuss the problem you're seeing with your machine. Please have its serial number to hand. If we cannot resolve the problem over the phone/email, and we can confirm it is still within the warranty period, we will inform you how to proceed with a warranty repair. The machine should be returned to us or the point of purchase. Assuming it is not a misuse of the machine, the warranty repair will be completed and then returned to you at no extra cost.

Le Maitre Ltd Warranty Contact Details
For all warranty issues please contact our Service Department at service@lemaitreltd.com or call +44 (0)20 8646 2222 and select option 3.

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